Rückerstattungsrichtlinie
Datum des Inkrafttretens: 17. Oktober 2026 | Zuletzt aktualisiert: 17. Oktober 2026
This refund policy applies to DocEnhance Pro bought on Windows or on the web from Juan Jose Mendez de Leon, doing business as JAM Technologies (the "Service Provider"). Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, so refunds are issued by Paddle.
14-Day Refund
If you are not satisfied with DocEnhance Pro, you can request a full refund within 14 days of a charge. This applies to the first charge, including the one at the end of a free trial, and to each renewal of the monthly or annual plan. You do not need to give a reason.
Free Trial
Nothing is charged during the free trial. If you cancel before the trial ends, you are not charged.
How to Request a Refund
- At paddle.net: find your order with the email address you used to buy, and request a refund.
- Or by email to support@docenhance.com, with the email address of your account and the date of the charge.
After a Refund
When a charge is refunded, the subscription it paid for is cancelled and DocEnhance Pro ends on your account. Your cloud documents remain available to view and download.
After 14 Days
After 14 days, a charge is not refunded, but you can cancel at any time to stop future renewals, and DocEnhance Pro stays active until the end of the paid period. This policy does not limit any refund right you have under the consumer protection law of your country.
Purchases on Google Play
Subscriptions bought in the Android app through Google Play are refunded under Google Play's refund policy.
Contact Us
If you have any questions about refunds, please contact the Service Provider at support@docenhance.com.